Every firm will gain from customer relationship management software
In the past few months most of us have had phones ringing off their hooks as we strive to keep in touch with clients and suppliers during an unsettling crisis. The more conversations you have, and the more complicated they are, the more important it is to have a...
Why your business needs a cycle-to-work scheme
Cycle-to-work schemes allow employers to rent bicycles and associated kit to employees as a tax-free benefit. Or, in effect, to let them buy a bike at a discount, paying in instalments. The UK Government launched the framework for the UK’s cycle-to-work scheme in 1999...
Tackling late payment of invoices: how to get what you’re owed
When the COVID-19 crisis kicked off back in March, a lot of businesses put immediate restrictions on payments to build up a cash buffer. In my view, that knee-jerk reaction is bad news, not only for individual businesses but for the economy as a whole. Some of my...
Starting and growing an agency: taking on your first employee
When your creative agency or professional practice gets to the point where you can’t handle the work without expanding your team, you know you’re heading in the right direction. For the first time, everything isn’t on you. You can start to delegate, collaborate and...